Terms of Service

Last updated: July 28, 2025

Agreement to Terms

By accessing and using the services provided by Shimmering Hill ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access our services.

Description of Services

Shimmering Hill provides expert expat services for individuals and families relocating to the United Kingdom, including but not limited to:

  • Visa and immigration assistance
  • Relocation support services
  • Banking and financial guidance
  • Housing and accommodation assistance
  • Educational and cultural orientation

User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information
  • Update your information as necessary
  • Comply with all applicable laws and regulations
  • Pay all fees and charges in a timely manner
  • Cooperate with our team and follow professional advice
  • Not misuse our services or website

Service Limitations

While we strive to provide excellent service, please note:

  • We are not a law firm and do not provide legal advice
  • Immigration outcomes are subject to government decisions
  • We cannot guarantee specific results or timelines
  • Third-party services are subject to their own terms
  • Our services are advisory and supportive in nature

Fees and Payment

Service fees will be clearly communicated before engagement. Payment terms include:

  • Fees are due as specified in your service agreement
  • Late payments may incur additional charges
  • Refunds are subject to our refund policy
  • Government fees are separate and non-refundable

Confidentiality

We maintain strict confidentiality regarding your personal information and circumstances. However, we may be required to disclose information:

  • When required by law or regulation
  • To government authorities as part of legal processes
  • To protect our legitimate interests
  • With your explicit written consent

Limitation of Liability

To the maximum extent permitted by law, Shimmering Hill shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Decisions made by government authorities
  • Actions or omissions of third parties
  • Delays caused by circumstances beyond our control

Intellectual Property

All content on our website and in our materials is protected by intellectual property laws. You may not:

  • Copy, modify, or distribute our content without permission
  • Use our trademarks or branding
  • Create derivative works from our materials
  • Use our content for commercial purposes

Termination

Either party may terminate the service relationship with reasonable notice. Upon termination:

  • You remain responsible for all accrued fees
  • We will provide reasonable assistance for ongoing matters
  • Confidentiality obligations remain in effect
  • Your access to our services will cease

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.

Contact Information

For questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: +44 7850 463316
  • Address: 376a Clapham Rd, London SW9 9FY, United Kingdom